General Questions
Frequently asked questions
Can I edit or add anything to my order?
✏️ Plans change — we get it! If your order hasn’t shipped yet, we’ll do our best to help with edits, additions, or updates. ⏳ The sooner you reach out, the better your chances of making changes. Once an order has shipped, we’re unable to make any upd
Do you offer refunds or exchanges?
🍿 Because our products are fresh, edible, and made to order, we’re unable to offer refunds or exchanges once a purchase has been completed. We totally get it — taste is personal! 😊. If a flavor doesn’t hit the way you expected, we’re unfortunately
How do I apply promo/discount codes?
🏷️ Applying your discount code is quick and easy at checkout. 🛒 Enter your code in the Discount Code or Gift Card field during checkout. Click Apply to update your total before completing your order. ⚠️ Only one promo or discount code can be applie
How can I update my shipping address for an order?
📍 Need to update your shipping address? We’re here to help!. ✏️ Please contact us as soon as possible after placing your order. We’re able to update your shipping address before your order enters the packaging and shipping process. ⚠️ Once your orde
What do I do if my item(s) arrives damaged?
😔 We’re sorry to hear your item(s) arrived damaged — we’re here to help make it right. 📸 To help us resolve this quickly, please contact us and include a clear photo of the damaged item(s). This allows our team to expedite the claims process and de
My order was marked delivered but it’s not here.
📦 Marked as delivered but not received? Let’s walk through a few quick checks. 🔍 If no one was home, carriers may leave your package in a safe location. 📬 In some cases, the final delivery may be handled by your local postal service. Be sure to ch
How do I return an edible item?
🍿 Because our products are fresh, edible, and made to order, we’re unable to offer refunds or exchanges once a purchase has been completed. We understand — taste is personal! 😊. If a flavor isn’t quite what you expected, we’re unfortunately unable
Does City Pop accept donation requests?
🎁 We truly appreciate your interest in working with City Pop!. At this time, we’re unable to accept donation requests. 🚀 The good news — we offer a fundraising program designed to support organizations like yours!. Schools, charities, teams, and gr
How do I track my order?
📦 Once your order is placed, you’ll receive a confirmation email with all your order details. 🔍 Your confirmation email will include a tracking number and a link to track your order. You can click the tracking link directly or view your order anyti
What is your shipping policy?
🍿 Every City Pop order is freshly popped and made to order. 🛡️ Add package protection for just $2.50 at checkout. This covers your order against loss, damage, or theft. ⏱️ Order Processing. 🚀 Express options available (order by 2pm EST):. 📅 Busin
What is your cancellation policy?
❌ Need to cancel your order? We’re happy to help when possible. ⏳ Orders can be canceled before production begins. Since all orders are freshly popped to order, once production starts, cancellations are no longer possible. 📩 Please contact us as soo
What bag sizes does your popcorn come in?
🍿 We offer a variety of popcorn sizes — perfect for everything from a quick snack to a full celebration. 👤 Perfect for personal snacking:. 🎬 Great for sharing & gatherings:. 🎉 Big events call for big popcorn:. Our Party Size includes 275 cups of
Where can I find nutritional and ingredient information?
🥣 Looking for nutritional or ingredient information? We’ve got you covered. 🔍 You can find detailed ingredient and nutrition info directly on our website. 📦 This information is also printed on each popcorn bag. ⚠️ Allergen Notice. All products are
Do you have Gluten-Free or Vegan Popcorn?
🌱 Yes! We offer a variety of popcorn options that are gluten-free and vegan. 🔍 While many of our flavors meet these dietary preferences, our products are made in a shared kitchen. This means there is a possibility of cross-contact with gluten or an
What is the shelf-life of your popcorn?
🍿 We pop-to-order to keep your popcorn as fresh as possible — here’s how to keep it tasting its best at home. 🧊 Storage tips:. ⏳ How long does it stay fresh?. 🌎 Storage times may vary depending on your environment, but following these tips will he
Do you offer free samples?
🍿 While we don’t offer free samples, we’ve got a great way to try new flavors!. 👌 Our Mini bags (3 cups) are perfect for sampling. They let you try one or two flavors without committing to a larger size. 🚚 We also offer flat-rate shipping, making
Where are you located?
📍 City Pop is proudly based in Arvada, Colorado. 🏭 To serve you faster and fresher, we operate kitchens in:. ⚡ These locations are strategically placed to ensure faster delivery while maintaining the freshness and quality of every order. Our teams
Can I ship to multiple addresses?
📦 Sending to multiple addresses? Here’s how it works. 🛒 For fewer than 10 addresses:. Simply place a separate order for each shipping address. 📋 For 10 or more addresses:. Please contact us and we’ll assist you directly. We can also provide a help
Can I select a future shipping date for my order?
📅 Yes! You can select a future shipping date during checkout. ✏️ Forgot to choose a date?. No problem — simply reply to your order confirmation email, and we’ll help update the shipping date for you. ⚠️ Once your order enters production, we’re unabl
Do you ship to military addresses?
🇺🇸 Yes — we do ship to military addresses!. ✍️ To enter a military address at checkout:. We’re proud to support our military community 💙
Do you offer gift cards?
🎁 Yes — we offer eGift Cards! The perfect treat for any popcorn lover. 🍿 Whether you're gifting or treating yourself, our gift cards let you choose from a wide selection of gourmet popcorn flavors. 💳 How to redeem:. It’s a simple, flexible way to
Can I include a gift note with my order?
🎁 Yes! You can easily add a gift note to your order. 🛒 Before checkout, simply add your gift note directly in your shopping cart. ✏️ Need to add or update a gift note after placing your order?. Please contact us right away and select:. ⚠️ As long a
What happens after I place an order?
📬 You’ll receive an order confirmation email immediately after placing your order. 🔍 Please review your order details right away, including:. If anything looks incorrect, contact us as soon as possible so we can help. ⚠️ Once your order has shipped
Can I get a catalog of your products?
🌿 We’ve made a conscious decision to go paperless. 📖 Instead of a printed catalog, you can explore our full product lineup directly on our website. This allows us to keep everything up to date while reducing waste. ♻️ We appreciate your understandi
Can I place an order over the phone?
📞 Prefer to place your order over the phone? We’ve got you covered!. 📝 Please contact us and select:. 📋 Be sure to include:. A popcorn expert will reach out to take your order 💙🍿
I can't checkout. Help!
🛒 Having trouble placing your City Pop order? A few quick fixes usually help. 🔧 Try these steps first:. 💬 Still running into the issue?. Please contact us or use the chat feature and include a screenshot or description of the error you’re seeing.
How do I unsubscribe to your emails?
📧 We hate spam just as much as you do. 🔒 Your email address will never be shared or sold. We take your privacy seriously and strictly follow this policy. ✉️ Want to stop receiving emails?. You can unsubscribe at any time by opening any of our marke
Do you offer free shipping?
🚚 Yes! We offer free shipping on qualifying orders. 💸 Enjoy free shipping on orders of $35 or more. This applies after any discounts or promotions are applied at checkout. 📦 Orders under $35 ship for a flat rate of $7.99. Stock up and save on ship
Do you ship to PO Boxes?
📬 Yes! We do ship to PO Boxes. 🚚 PO Box deliveries are available through USPS only. If you choose a different carrier at checkout, you’ll need to provide a physical address for delivery. Make sure to select USPS for PO Box deliveries 💙
How do Shop Pay installments work?
💳 Shop Pay Installments, powered by Affirm, lets eligible customers split purchases into multiple payments at checkout. 🛒 How it works:. 💰 Payment plan options:. ✅ Affirm may perform a soft credit check to determine eligibility, which won’t affect
How do I change my default address?
📍 There are a few easy ways to update your default shipping address. 👤 Through your City Pop account:. 💳 Using Shop Pay:. 🛒 During checkout:. You can always enter a new shipping address when placing an order, and you may be prompted to save it fo
What methods of payment do you accept?
💳 We offer a variety of convenient payment options. ✅ Accepted payment methods:. ⚠️ We do not accept:
Why are there two charges on my account for the same order?
💳 Seeing what looks like two charges? This is usually a temporary authorization hold. 🔍 When your order was placed, your bank may have first authorized the transaction by temporarily holding the funds. Once approved, the final order amount is proce
What are your popcorn tin sizes?
🍿 Our popcorn tins come in multiple sizes — perfect for everything from cozy nights to big celebrations. 🍿 1-Gallon Tin. 🍿 2-Gallon Tin. 🍿 3.5-Gallon Tin (sometimes called 4.5-gallon). 🎨 Customization Options. Perfect for gifts, events, and spec
Does city pop offer an affiliate, influencer or referral program?
❌ At this time, City Pop does not offer an affiliate, influencer, or referral program. We appreciate your interest and support! While we don’t currently have a program in place, we’re always exploring new opportunities for the future. Stay tuned for