Frequently asked questions
At City Pop, we know that plans can sometimes change, and we’re here to assist! If your order hasn’t shipped yet, we’ll do our best to accommodate edits, additions, or updates. To maximize the chance of making adjustments, please contact our customer
Due to the nature of our products, including all edible items, we are unable to offer refunds or exchanges once a purchase has been made. We understand that taste preferences can vary. If you’re not satisfied with a flavor you ordered, unfortunately,
If you experience any issues applying your code, try clearing your web browser’s cache or switching to a different device. For further assistance, our team is always happy to help!
If you need to update the shipping address for an order, please contact us as soon as possible. We can make changes before the packaging and shipping process begins. However, once the order has shipped, address updates can only be made through the ca
We’re sorry to hear your item(s) arrived damaged! While occasional damage can happen during shipment, we’re here to assist. To help us resolve the issue quickly, please email our team with a clear photo of the damaged item(s). This allows us to exped
If no one was home at the time of delivery, the carrier may leave your package in a safe location. Be sure to check around your home, including porches, patios, or hidden spots, as well as with neighbors or building management who might have accepted
Due to the nature of our products, including all edible items, we are unable to offer refunds or exchanges once a purchase has been made. We understand that taste preferences can vary, and if you're not satisfied with a flavor you ordered, we unfortu
At City Pop, we do not accept donation requests. However, we are excited to offer a fundraising program that enables organizations, schools, charities, and more to earn 50% of all sales through our easy-to-use, 100% online digital platform. To learn
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Tracking information may not be immediately available after your
Orders placed Monday through Thursday will ship within 2 business days, unless otherwise specified. Orders placed on Friday will ship by the following Tuesday. Orders placed on Saturdays and Sundays will ship by the following Wednesday. Overnight ord
We are happy to assist with order cancellations before production begins. As we pop-to-order for the freshest products, once your order enters production, we are unable to cancel it. If you need to modify or cancel your order, please reach out to us
City Pop offers a variety of popcorn sizes to suit every snacking need. Our Mini Bag (3 cups) is the perfect on-the-go treat, offering a burst of flavor in a convenient size for those who want to try something new. If you're looking for a bit more, o
Nutritional and ingredient information is available within each flavor description. Simply click on any flavor on our website and scroll to the bottom of the page. Additionally, all ingredient and nutritional details are printed on our popcorn bags.
Yes, we offer a variety of popcorn options that are both gluten-free and vegan. However, it's important to note that while many of our flavors are gluten-free or vegan, our facility is not exclusively free from gluten or animal products. All products
At City Pop, we pop-to-order, ensuring our popcorn is always fresh. To keep your popcorn tasting its best, we recommend the following storage tips:. Storage times may vary depending on environmental conditions and location, but by following these gui
We do not offer free samples of our popcorn. However, we understand the desire to try new flavors before committing to larger sizes. To help with this, we offer our smallest bag, the "mini," which contains 3 cups of popcorn. This allows you to sample
Our corporate office is located in Arvada, Colorado. To ensure the freshest service and product, we operate kitchens in both Arvada, CO, and Coral Springs, FL. These strategically placed kitchens help us deliver popcorn to you quickly, while maintain
Each shipping address requires a separate order. If you have fewer than 10 addresses, you can simply place an individual order for each. If you have 10 or more shipping addresses, please Contact us and we can assist you further. We can also provide a
Yes, you can easily select a future shipping date before completing your checkout. If you forget to choose a date, simply reply to your order confirmation email, and we can adjust the shipping date for you. Please note, once your order is in producti
Yes, we do! To ship to a military address, simply enter APO, FPO, or DPO in the City field, select United States as the country, and choose Armed Forces (region) for the state during checkout.
Yes, we do! The eGift Card is the perfect gift for popcorn lovers and makes any occasion a little more delicious. Whether you're treating yourself or surprising someone special, our gift cards give recipients the freedom to choose from our wide selec
Absolutely! Before checking out you can apply a gift note directly in your shopping cart to apply to your order. If you need to add or change a gift note to an order that has already been submitted, please Contact us and choose ❗ I need to edit an or
An order confirmation will be sent immediately to your email address after placing your order with your order number and order total. Please review this information as soon as possible to ensure all addresses, items and shipping dates are correct 📬.
We've made a conscious decision to forgo a printed catalog. Instead, you can explore our entire product line on our website. We apologize for any inconvenience this may cause and appreciate your understanding and support in our commitment to sustaina
Sure! Please Contact us and choose 📞 I'd like to place an order over the phone from the drop down menu. Be sure to include your name, phone number and best call back time. We'll have a popcorn expert reach out and take your order.
If you run into an issue attempting to place your City Pop order, we recommend clearing your cache and cookies, and trying to place the order again in a few minutes. Shopping in an incognito browser or on another device typically fixes any site bugs,
Yes you can! Simply visit our home page, scroll towards the bottom of the page and enter your email address, then click subscribe.
We absolutely hate junk mail and spam just like you, so we will never give your email address to anyone. We take this very seriously and strictly abide by this policy. If you ever decide that you want to stop receiving our promotion emails, you can u
Yes! We offer free shipping on orders of $35 or more after any discounts or promotions are applied. For orders under $35, a flat rate shipping fee of $7.99 applies.
At this time, we do not ship to PO Boxes. Please provide a physical address for final delivery.
Shop Pay Installments, powered by Affirm, allows you to split your purchase into multiple payments at checkout. Here's how it works:. If you need to get updates on your automatic payments or manager your installment plan, please visit shop.app, login
If you have an account directly with us:. If you use Shop Pay, your saved address is linked to your Shop Pay account. To update it:. If you haven’t updated your address before purchasing, you can always enter a new one at checkout. We may prompt you
We accept various payment methods including Visa, MasterCard, American Express, and PayPal. Please note that we do not accept personal checks, money orders or EBT at this time.