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Need assistance right away? We're here to help! Please give us a moment to respond to your chat, as we're often busy popping and preparing orders. Don’t worry—we’ll see your message and reply as quickly as possible.

Got a question? We're here to assist! The best way to reach us is via this contact card. Since we're busy popping and preparing orders throughout the day, you'll often get a quicker response by using this contact card.

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City Pop Customer Care

Get the support you need at City Pop! Our Customer Care page provides easy access to help with orders, shipping, and more. We're here to ensure your satisfaction every step of the way.

Thanks for reaching out! We just wanted to let you know that your order is still in the "popcorn popping" phase and hasn't been packed or shipped yet. We totally get the excitement, and we truly appreciate your patience while we get everything popped to perfection! Our usual processing time is 2 business days (Monday - Friday), but sometimes things can get a little "buttery" with high demand or unexpected delays. We’re working hard to get your order out of the popcorn machine and into your hands as soon as possible.

Once your order is shipped, you’ll receive an email with all the tracking details to follow its journey. In the meantime, if you have any questions or need any help, don’t hesitate to reach out – we’re here to help!

Thanks again for your understanding. We’re excited to get your order to you and hope it’s worth the wait! If you need additional support, please click here.

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