Need assistance right away? We're here to help! Please give us a moment to respond to your chat, as we're often busy popping and preparing orders. Don’t worry—we’ll see your message and reply as quickly as possible.

Got a question? We're here to assist! The best way to reach us is via this contact card. Since we're busy popping and preparing orders throughout the day, you'll often get a quicker response by using this contact card.

Shop Now

Account Login

About Us

City Pop Customer Care

<div style="font-family: Arial, Helvetica, sans-serif; max-width: 900px; margin: 10px auto; line-height: 1.7; color: #333333;"><div style="background-color: #f4faff; border-radius: 16px; padding: 22px; border: 1px solid #66cbed;"><p style="margin: 0; font-size: 16px;">&#x1F331; Yes! We offer a variety of popcorn options that are <strong>gluten-free</strong> and <strong>vegan</strong>.</p></div><div style="margin-top: 20px; padding: 22px; border-radius: 16px; background: linear-gradient(135deg, #ffffff, #f4faff); border-left: 6px solid #0567e8;"><p style="margin-top: 0;">&#x1F50D; While many of our flavors meet these dietary preferences, our products are made in a shared kitchen.</p><p>This means there is a possibility of <strong>cross-contact with gluten or animal products</strong>.</p></div><div style="margin-top: 20px; padding: 22px; border-radius: 16px; background-color: #ffffff; border: 2px solid #62eeab;"><p style="margin-top: 0; font-size: 16px;">&#x1F4CB; To review ingredients for a specific flavor:</p><ul style="margin-top: 10px;"><li>Visit the product page on our website</li><li>Click on your desired flavor</li><li>Scroll to the bottom for full ingredient details</li></ul></div><div style="margin-top: 20px; text-align: center; padding: 18px; border-radius: 14px; background: linear-gradient(135deg, #0567e8, #66cbed); color: #ffffff;"><p style="margin: 0; font-weight: bold;">We&#x2019;re committed to transparency so you can snack with confidence &#x1F499;&#x1F37F;</p></div></div>

🌱 Yes! We offer a variety of popcorn options that are gluten-free and vegan. 🔍 While many of our flavors meet these dietary preferences, our products are made in a shared kitchen. This means there is a possibility of cross-contact with gluten or an

Do you have Gluten-Free or Vegan Popcorn?

General Questions

Can I edit or add anything to my order?

Do you offer refunds or exchanges?

How do I apply promo/discount codes?

How can I update my shipping address for an order?

What do I do if my item(s) arrives damaged?

My order was marked delivered but it’s not here.

How do I return an edible item?

Does City Pop accept donation requests?

How do I track my order?

What is your shipping policy?

What is your cancellation policy?

What bag sizes does your popcorn come in?

Where can I find nutritional and ingredient information?

What is the shelf-life of your popcorn?

Do you offer free samples?

Where are you located?

Can I ship to multiple addresses?

Can I select a future shipping date for my order?

Do you ship to military addresses?

Do you offer gift cards?

Can I include a gift note with my order?

What happens after I place an order?

Can I get a catalog of your products?

Can I place an order over the phone?

I can't checkout. Help!

How do I unsubscribe to your emails?

Do you offer free shipping?

Do you ship to PO Boxes?

How do Shop Pay installments work?

How do I change my default address?

What methods of payment do you accept?

Why are there two charges on my account for the same order?

What are your popcorn tin sizes?

Does city pop offer an affiliate, influencer or referral program?

Who can fundraise with City Pop?

How long before I can start fundraising?

How are sales tracked?

How do fundraiser payments work?

Are the funds raised taxable?

When and how are orders shipped?

What products can my fundraiser sell?

City Pop Fundraising

How does the Kernel Perks program work?

How do I earn credit?

How do I use my benefits/rewards points?

When do my rewards expire?

What if I accidentally used a different email address at checkout, do I still get my Rewards?

Do you have Gluten-Free or Vegan Popcorn?Updated 15 days ago