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City Pop Customer Care

<div style="font-family: Arial, Helvetica, sans-serif; max-width: 900px; margin: 10px auto; line-height: 1.7; color: #333333;"><div style="background-color: #f4faff; border-radius: 16px; padding: 22px; border: 1px solid #66cbed;"><p style="margin: 0; font-size: 16px;">&#x274C; Need to cancel your order? We&#x2019;re happy to help when possible.</p></div><div style="margin-top: 20px; padding: 22px; border-radius: 16px; background: linear-gradient(135deg, #ffffff, #f4faff); border-left: 6px solid #0567e8;"><p style="margin-top: 0;">&#x23F3; Orders can be canceled <strong>before production begins</strong>.</p><p>Since all orders are <strong>freshly popped to order</strong>, once production starts, cancellations are no longer possible.</p></div><div style="margin-top: 20px; padding: 22px; border-radius: 16px; background-color: #fff9e6; border: 2px solid #f8d210;"><p style="margin-top: 0; font-size: 16px;">&#x1F4E9; Please <a href="https://citypop.gorgias.help/en-US/contact">contact us</a> as soon as possible after placing your order.</p><div style="margin-top: 12px; background-color: #ffeaa7; padding: 12px; border-radius: 10px; border-left: 5px solid #f8d210;">If your order has not yet entered production, we&#x2019;ll do our best to accommodate your cancellation or modification request.</div></div></div>

❌ Need to cancel your order? We’re happy to help when possible. ⏳ Orders can be canceled before production begins. Since all orders are freshly popped to order, once production starts, cancellations are no longer possible. 📩 Please contact us as soo

What is your cancellation policy?

General Questions

Can I edit or add anything to my order?

Do you offer refunds or exchanges?

How do I apply promo/discount codes?

How can I update my shipping address for an order?

What do I do if my item(s) arrives damaged?

My order was marked delivered but it’s not here.

How do I return an edible item?

Does City Pop accept donation requests?

How do I track my order?

What is your shipping policy?

What bag sizes does your popcorn come in?

Where can I find nutritional and ingredient information?

Do you have Gluten-Free or Vegan Popcorn?

What is the shelf-life of your popcorn?

Do you offer free samples?

Where are you located?

Can I ship to multiple addresses?

Can I select a future shipping date for my order?

Do you ship to military addresses?

Do you offer gift cards?

Can I include a gift note with my order?

What happens after I place an order?

Can I get a catalog of your products?

Can I place an order over the phone?

I can't checkout. Help!

How do I unsubscribe to your emails?

Do you offer free shipping?

Do you ship to PO Boxes?

How do Shop Pay installments work?

How do I change my default address?

What methods of payment do you accept?

Why are there two charges on my account for the same order?

What are your popcorn tin sizes?

Does city pop offer an affiliate, influencer or referral program?

Who can fundraise with City Pop?

How long before I can start fundraising?

How are sales tracked?

How do fundraiser payments work?

Are the funds raised taxable?

When and how are orders shipped?

What products can my fundraiser sell?

City Pop Fundraising

How does the Kernel Perks program work?

How do I earn credit?

How do I use my benefits/rewards points?

When do my rewards expire?

What if I accidentally used a different email address at checkout, do I still get my Rewards?

What is your cancellation policy?Updated 15 days ago