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City Pop Customer Care

<div style="font-family: Arial, Helvetica, sans-serif; max-width: 900px; margin: 10px auto; line-height: 1.7; color: #333333;"><div style="background-color: #f4faff; border-radius: 16px; padding: 22px; border: 1px solid #66cbed;"><p style="margin: 0; font-size: 16px;">&#x1F37F; Every City Pop order is <strong>freshly popped and made to order</strong>.</p></div><div style="margin-top: 20px; padding: 22px; border-radius: 16px; background-color: #fff9e6; border: 2px solid #f8d210;"><p style="margin-top: 0; font-size: 16px;">&#x1F6E1;&#xFE0F; Add package protection for just <strong style="color: #0567e8;">$2.50</strong> at checkout.</p><p>This covers your order against <strong>loss, damage, or theft</strong>.</p><div style="margin-top: 12px; background-color: #ffeaa7; padding: 12px; border-radius: 10px; border-left: 5px solid #f8d210;">Without protection, we&#x2019;re unable to replace packages once they leave our facility.</div></div><div style="margin-top: 20px; padding: 22px; border-radius: 16px; background: linear-gradient(135deg, #ffffff, #f4faff); border-left: 6px solid #0567e8;"><p style="margin-top: 0; font-size: 16px;">&#x23F1;&#xFE0F; <strong>Order Processing</strong></p><ul style="margin-top: 10px;"><li><strong>Free Shipping:</strong> Ships within 4 business days (2&#x2013;5 day transit)</li><li><strong>Paid Shipping:</strong> 1 business day processing (2&#x2013;4 day transit)</li></ul></div><div style="margin-top: 20px; padding: 22px; border-radius: 16px; background-color: #ffffff; border: 2px dashed #f8d210;"><p style="margin-top: 0; font-size: 16px;">&#x1F680; Express options available (order by 2pm EST):</p><ul style="margin-top: 10px;"><li>2-Day Express</li><li>Overnight Shipping</li></ul><div style="margin-top: 12px; background-color: #fff9e6; padding: 12px; border-radius: 10px; border-left: 5px solid #f8d210;">Ground shipping services are <strong>not</strong> considered express.</div></div><div style="margin-top: 20px; padding: 22px; border-radius: 16px; background-color: #ffffff; border: 2px solid #62eeab;"><p style="margin-top: 0; font-size: 16px;">&#x1F4C5; <strong>Business Days</strong></p><ul style="margin-top: 10px;"><li>Monday &#x2013; Thursday</li><li>Orders after 2pm EST process next business day</li><li>No shipping on weekends or holidays</li></ul></div><div style="margin-top: 20px; padding: 22px; border-radius: 16px; background: linear-gradient(135deg, #ffffff, #f4faff); border-left: 6px solid #62eeab;"><p style="margin-top: 0; font-size: 16px;">&#x1F4E6; <strong>Delivery Info</strong></p><ul style="margin-top: 10px;"><li>Delivery dates are <strong>not guaranteed</strong></li><li>Transit times are controlled by the carrier</li><li>Shipping fees are not refunded for delays</li><li>Future ship dates = ship date only (not delivery date)</li></ul></div><div style="margin-top: 20px; text-align: center; padding: 18px; border-radius: 14px; background: linear-gradient(135deg, #0567e8, #66cbed); color: #ffffff;"><p style="margin: 0; font-weight: bold;">&#x1F4CC; Need a specific delivery date? Build in extra transit time &#x1F499;</p></div></div>

🍿 Every City Pop order is freshly popped and made to order. 🛡️ Add package protection for just $2.50 at checkout. This covers your order against loss, damage, or theft. ⏱️ Order Processing. 🚀 Express options available (order by 2pm EST):. 📅 Busin

What is your shipping policy?

General Questions

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Do you have Gluten-Free or Vegan Popcorn?

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Where are you located?

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What are your popcorn tin sizes?

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City Pop Fundraising

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What if I accidentally used a different email address at checkout, do I still get my Rewards?

What is your shipping policy?Updated 2 months ago