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About Us

City Pop Customer Care

Get the support you need at City Pop! Our Customer Care page provides easy access to help with orders, shipping, and more. We're here to ensure your satisfaction every step of the way.

Can I edit or add anything to my order?

Do you offer refunds or exchanges?

How do I apply promo/discount codes?

How can I update my shipping address for an order?

What do I do if my item(s) arrives damaged?

My order was marked delivered but it’s not here.

How do I return an edible item?

Does City Pop accept donation requests?

How do I track my order?

What is your shipping policy?

What is your cancellation policy?

What bag sizes does your popcorn come in?

Where can I find nutritional and ingredient information?

Do you have Gluten-Free or Vegan Popcorn?

What is the shelf-life of your popcorn?

Do you offer free samples?

Where are you located?

Can I ship to multiple addresses?

Can I select a future shipping date for my order?

Do you ship to military addresses?

Do you offer gift cards?

Can I include a gift note with my order?

What happens after I place an order?

Can I get a catalog of your products?

Can I place an order over the phone?

I can't checkout. Help!

How can I sign up for your newsletter to get all your great coupons and promotions?

How do I unsubscribe to your emails?

Do you offer free shipping?

Do you ship to PO Boxes?

How do Shop Pay installments work?

How do I change my default address?

What methods of payment do you accept?

Why are there two charges on my account for the same order?

What are your popcorn tin sizes?

General Questions

Who can fundraise with City Pop?

How long before I can start fundraising?

How are sales tracked?

How do fundraiser payments work?

Are the funds raised taxable?

When and how are orders shipped?

What products can my fundraiser sell?

City Pop Fundraising

How does the Kernel Perks program work?

How do I earn credit?

How do I use my benefits/rewards points?

When do my rewards expire?

What if I accidentally used a different email address at checkout, do I still get my Rewards?

How can I see my rewards balance?

Kernel Perks Program

How do I skip or cancel a subscription shipment?

Do I receive a discount if I sign up for a recurring order?

Subscriptions & Recurring Orders

Does City Pop Wholesale?

Does City Pop offer payment terms?

Wholesale

Does city pop offer an affiliate, influencer or referral program?

What are the requirements for Collabs?

How do payments work?

Affiliate, Influencer, and Referral Program

❓Where's my order?

Hosting a fundraiser? Get answers to your most common questions.

Want to get rewarded? Learn about our exclusive Kernels Perks Rewards program.

Have a subscription or recurring order with us and have questions? Check out our frequently asked questions.

Looking for great snacks for your business or company? Check out our wholesale program frequently asked questions.

City Pop has an affiliate, influencer, and referral program through Collabs, and we'd love for you to join us!

To track your order, click here! All you need is the email address or telephone number used to place the order. We do our best to ship out all orders from our fulfillment center within 2 business days of receiving your order, unless otherwise instruc

To track your order, click&#xA0;<a href="https://citypop.gorgias.help/en-US/ssp/login">here</a>! All you need is the email address or telephone number used to place the order.We do our best to ship out all orders from our fulfillment center within 2 business days of receiving your order, unless otherwise instructed. If you chose a future ship date you&apos;ll find that date on your original order confirmation.You will receive an email from us on the day that your order ships, and it will contain the tracking number for your order. If for some reason you do not receive a tracking email, please send us a <a href="https://citypop.gorgias.help/en-US/contact" style=" text-decoration: none;">message</a> and we will forward you the information.

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