Need assistance right away? We're here to help! Please give us a moment to respond to your chat, as we're often busy popping and preparing orders. Don’t worry—we’ll see your message and reply as quickly as possible.

Got a question? We're here to assist! The best way to reach us is via this contact card. Since we're busy popping and preparing orders throughout the day, you'll often get a quicker response by using this contact card.

Shop Now

Account Login

About Us

City Pop Customer Care

Get the support you need at City Pop! Our Customer Care page provides easy access to help with orders, shipping, and more. We're here to ensure your satisfaction every step of the way.

Can I edit or add anything to my order?

Do you offer refunds or exchanges?

How do I apply promo/discount codes?

How can I update my shipping address for an order?

What do I do if my item(s) arrives damaged?

My order was marked delivered but it’s not here.

How do I return an edible item?

Does City Pop accept donation requests?

How do I track my order?

What is your shipping policy?

What is your cancellation policy?

What bag sizes does your popcorn come in?

Where can I find nutritional and ingredient information?

Do you have Gluten-Free or Vegan Popcorn?

What is the shelf-life of your popcorn?

Do you offer free samples?

Where are you located?

Can I ship to multiple addresses?

Can I select a future shipping date for my order?

Do you ship to military addresses?

Do you offer gift cards?

Can I include a gift note with my order?

What happens after I place an order?

Can I get a catalog of your products?

Can I place an order over the phone?

I can't checkout. Help!

How do I unsubscribe to your emails?

Do you offer free shipping?

Do you ship to PO Boxes?

How do Shop Pay installments work?

How do I change my default address?

What methods of payment do you accept?

Why are there two charges on my account for the same order?

What are your popcorn tin sizes?

Does city pop offer an affiliate, influencer or referral program?

General Questions

Who can fundraise with City Pop?

How long before I can start fundraising?

How are sales tracked?

How do fundraiser payments work?

Are the funds raised taxable?

When and how are orders shipped?

What products can my fundraiser sell?

City Pop Fundraising

How does the Kernel Perks program work?

How do I earn credit?

How do I use my benefits/rewards points?

When do my rewards expire?

What if I accidentally used a different email address at checkout, do I still get my Rewards?

How can I see my rewards balance?

Kernel Perks Program

How do I skip or cancel a subscription shipment?

Do I receive a discount if I sign up for a recurring order?

Subscriptions & Recurring Orders

Does City Pop Wholesale?

Does City Pop offer payment terms?

Wholesale

❓Where's my order?

Hosting a fundraiser? Get answers to your most common questions.

Want to get rewarded? Learn about our exclusive Kernels Perks Rewards program.

Have a subscription or recurring order with us and have questions? Check out our frequently asked questions.

Looking for great snacks for your business or company? Check out our wholesale program frequently asked questions.

📦 You can check the latest status of your City Pop order anytime. 🔍 Track your order here: account.citypopdenver.com. All you need is the email address or phone number used at checkout. ⏱️ We do our best to ship all orders within 4 business days of

<div style="font-family: Arial, Helvetica, sans-serif; max-width: 900px; margin: 10px auto; line-height: 1.7; color: #333333;"><div style="background-color: #f4faff; border-radius: 16px; padding: 22px; border: 1px solid #66cbed;"><p style="margin: 0; font-size: 16px;">&#x1F4E6; You can check the latest status of your City Pop order anytime.</p></div><div style="margin-top: 20px; padding: 22px; border-radius: 16px; background: linear-gradient(135deg, #ffffff, #f4faff); border-left: 6px solid #0567e8;"><p style="margin-top: 0; font-size: 16px;">&#x1F50D; <strong>Track your order here:</strong> <a href="https://account.citypopdenver.com" style="color: #0567e8; font-weight: bold; text-decoration: underline;">account.citypopdenver.com</a></p><p>All you need is the <strong>email address</strong> or <strong>phone number</strong> used at checkout.</p></div><div style="margin-top: 20px; padding: 22px; border-radius: 16px; background-color: #fff9e6; border: 2px solid #f8d210;"><p style="margin-top: 0; font-size: 16px;">&#x23F1;&#xFE0F; We do our best to ship all orders within <strong style="color: #0567e8;">4 business days</strong> of receiving your order.</p><p>If you selected a <strong>future ship date</strong>, you&#x2019;ll find that date on your original order confirmation.</p></div><div style="margin-top: 20px; padding: 22px; border-radius: 16px; background-color: #ffffff; border: 2px solid #62eeab;"><p style="margin-top: 0; font-size: 16px;">&#x1F4EC; You&#x2019;ll receive a shipping confirmation email the day your order ships, including your <strong>tracking number</strong>.</p><div style="margin-top: 12px; background-color: #f4faff; padding: 12px; border-radius: 10px; border-left: 5px solid #66cbed;">Didn&#x2019;t get the email? No problem &#x2014; send us a message and we&#x2019;ll resend your tracking info &#x1F44D;</div></div></div>

All articles