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City Pop Customer Care

<div style="font-family: Arial, Helvetica, sans-serif; max-width: 900px; margin: 10px auto; line-height: 1.7; color: #333333;"><div style="background-color: #f4faff; border-radius: 16px; padding: 22px; border: 1px solid #66cbed;"><p style="margin: 0; font-size: 16px;">&#x270F;&#xFE0F; Plans change &#x2014; we get it! If your order hasn&#x2019;t shipped yet, we&#x2019;ll do our best to help with edits, additions, or updates.</p></div><div style="margin-top: 20px; padding: 22px; border-radius: 16px; background: linear-gradient(135deg, #ffffff, #f4faff); border-left: 6px solid #0567e8;"><p style="margin-top: 0;">&#x23F3; The sooner you reach out, the better your chances of making changes.</p><p>Once an order has shipped, we&#x2019;re unable to make any updates &#x2014; including changes to items, shipping address, or contact details.</p></div><div style="margin-top: 20px; padding: 22px; border-radius: 16px; background-color: #fff9e6; border: 2px solid #f8d210;"><p style="margin-top: 0; font-size: 16px;">&#x1F4CD; Need to update your shipping address or contact info?</p><p>Please <a href="https://citypop.gorgias.help/en-US/contact">contact us</a> <strong>immediately</strong> to avoid delays or misdirected packages.</p><div style="margin-top: 12px; background-color: #ffeaa7; padding: 12px; border-radius: 10px; border-left: 5px solid #f8d210;">If a package needs to be redirected after shipment, the carrier applies a <strong>$25.00 fee</strong>, which we&#x2019;re unable to waive.</div></div><div style="margin-top: 20px; padding: 22px; border-radius: 16px; background-color: #ffffff; border: 2px solid #62eeab;"><p style="margin-top: 0;">&#x2714;&#xFE0F; We recommend carefully reviewing your shipping details at checkout and confirming them in your order confirmation email.</p><p>If we are not contacted before your order ships, we&#x2019;re unable to replace packages or cover any redirect fees due to address errors.</p></div><div style="margin-top: 20px; text-align: center; padding: 18px; border-radius: 14px; background: linear-gradient(135deg, #0567e8, #66cbed); color: #ffffff;"><p style="margin: 0; font-weight: bold;">Need help? Our team is always here for you &#x1F499;</p></div></div>

At City Pop, we know that plans can sometimes change, and we’re here to assist! If your order hasn’t shipped yet, we’ll do our best to accommodate edits, additions, or updates.

Can I edit or add anything to my order?

General Questions

Do you offer refunds or exchanges?

How do I apply promo/discount codes?

How can I update my shipping address for an order?

What do I do if my item(s) arrives damaged?

My order was marked delivered but it’s not here.

How do I return an edible item?

Does City Pop accept donation requests?

How do I track my order?

What is your shipping policy?

What is your cancellation policy?

What bag sizes does your popcorn come in?

Where can I find nutritional and ingredient information?

Do you have Gluten-Free or Vegan Popcorn?

What is the shelf-life of your popcorn?

Do you offer free samples?

Where are you located?

Can I ship to multiple addresses?

Can I select a future shipping date for my order?

Do you ship to military addresses?

Do you offer gift cards?

Can I include a gift note with my order?

What happens after I place an order?

Can I get a catalog of your products?

Can I place an order over the phone?

I can't checkout. Help!

How do I unsubscribe to your emails?

Do you offer free shipping?

Do you ship to PO Boxes?

How do Shop Pay installments work?

How do I change my default address?

What methods of payment do you accept?

Why are there two charges on my account for the same order?

What are your popcorn tin sizes?

Does city pop offer an affiliate, influencer or referral program?

Who can fundraise with City Pop?

How long before I can start fundraising?

How are sales tracked?

How do fundraiser payments work?

Are the funds raised taxable?

When and how are orders shipped?

What products can my fundraiser sell?

City Pop Fundraising

How does the Kernel Perks program work?

How do I earn credit?

How do I use my benefits/rewards points?

When do my rewards expire?

What if I accidentally used a different email address at checkout, do I still get my Rewards?

Can I edit or add anything to my order?Updated 13 days ago