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<div style="font-family: Arial, Helvetica, sans-serif; max-width: 900px; margin: 10px auto; line-height: 1.7; color: #333333;"><div style="background-color: #f4faff; border-radius: 16px; padding: 22px; border: 1px solid #66cbed;"><p style="margin: 0; font-size: 16px;">&#x1F614; We&#x2019;re sorry to hear your item(s) arrived damaged &#x2014; we&#x2019;re here to help make it right.</p></div><div style="margin-top: 20px; padding: 22px; border-radius: 16px; background: linear-gradient(135deg, #ffffff, #f4faff); border-left: 6px solid #0567e8;"><p style="margin-top: 0;">&#x1F4F8; To help us resolve this quickly, please <a href="https://citypop.gorgias.help/en-US/contact" style="color: #0567e8; font-weight: bold; text-decoration: underline;">contact us</a> and include a clear photo of the damaged item(s).</p><p>This allows our team to expedite the claims process and determine the best solution for you.</p></div><div style="margin-top: 20px; padding: 22px; border-radius: 16px; background-color: #ffffff; border: 2px solid #62eeab;"><p style="margin-top: 0; font-size: 16px;">&#x1F499; Thank you for your understanding &#x2014; we&#x2019;ll do everything we can to make this right.</p></div></div>

😔 We’re sorry to hear your item(s) arrived damaged — we’re here to help make it right. 📸 To help us resolve this quickly, please contact us and include a clear photo of the damaged item(s). This allows our team to expedite the claims process and de

What do I do if my item(s) arrives damaged?

General Questions

Can I edit or add anything to my order?

Do you offer refunds or exchanges?

How do I apply promo/discount codes?

How can I update my shipping address for an order?

My order was marked delivered but it’s not here.

How do I return an edible item?

Does City Pop accept donation requests?

How do I track my order?

What is your shipping policy?

What is your cancellation policy?

What bag sizes does your popcorn come in?

Where can I find nutritional and ingredient information?

Do you have Gluten-Free or Vegan Popcorn?

What is the shelf-life of your popcorn?

Do you offer free samples?

Where are you located?

Can I ship to multiple addresses?

Can I select a future shipping date for my order?

Do you ship to military addresses?

Do you offer gift cards?

Can I include a gift note with my order?

What happens after I place an order?

Can I get a catalog of your products?

Can I place an order over the phone?

I can't checkout. Help!

How do I unsubscribe to your emails?

Do you offer free shipping?

Do you ship to PO Boxes?

How do Shop Pay installments work?

How do I change my default address?

What methods of payment do you accept?

Why are there two charges on my account for the same order?

What are your popcorn tin sizes?

Does city pop offer an affiliate, influencer or referral program?

Who can fundraise with City Pop?

How long before I can start fundraising?

How are sales tracked?

How do fundraiser payments work?

Are the funds raised taxable?

When and how are orders shipped?

What products can my fundraiser sell?

City Pop Fundraising

How does the Kernel Perks program work?

How do I earn credit?

How do I use my benefits/rewards points?

When do my rewards expire?

What if I accidentally used a different email address at checkout, do I still get my Rewards?

What do I do if my item(s) arrives damaged?Updated 15 days ago