Need assistance right away? We're here to help! Please give us a moment to respond to your chat, as we're often busy popping and preparing orders. Don’t worry—we’ll see your message and reply as quickly as possible.

Got a question? We're here to assist! The best way to reach us is via this contact card. Since we're busy popping and preparing orders throughout the day, you'll often get a quicker response by using this contact card.

Shop Now

Account Login

About Us

City Pop Customer Care

<div style="font-family: Arial, Helvetica, sans-serif; max-width: 900px; margin: 10px auto; line-height: 1.7; color: #333333;"><div style="background-color: #f4faff; border-radius: 16px; padding: 22px; border: 1px solid #66cbed;"><p style="margin: 0; font-size: 16px;">&#x1F527; Need help fixing your Kernel Perks rewards? We&#x2019;ve got you.</p></div><div style="margin-top: 20px; padding: 22px; border-radius: 16px; background: linear-gradient(135deg, #ffffff, #f4faff); border-left: 6px solid #0567e8;"><p style="margin-top: 0;">&#x1F4E9; Please <a href="https://citypop.gorgias.help/en-US/contact" style="color: #0567e8; font-weight: bold; text-decoration: underline;">contact us</a> and our team will take care of it.</p><p>We can adjust your rewards and make sure they&#x2019;re applied to the <strong>correct email/account</strong>.</p></div><div style="margin-top: 20px; text-align: center; padding: 18px; border-radius: 14px; background: linear-gradient(135deg, #0567e8, #66cbed); color: #ffffff;"><p style="margin: 0; font-weight: bold;">We&#x2019;ll make sure your rewards are where they belong &#x1F499;&#x1F37F;</p></div></div>

🔧 Need help fixing your Kernel Perks rewards? We’ve got you. 📩 Please contact us and our team will take care of it. We can adjust your rewards and make sure they’re applied to the correct email/account. We’ll make sure your rewards are where they b

What if I accidentally used a different email address at checkout, do I still get my Rewards?

Kernel Perks Program

Can I edit or add anything to my order?

Do you offer refunds or exchanges?

How do I apply promo/discount codes?

How can I update my shipping address for an order?

What do I do if my item(s) arrives damaged?

My order was marked delivered but it’s not here.

How do I return an edible item?

Does City Pop accept donation requests?

How do I track my order?

What is your shipping policy?

What is your cancellation policy?

What bag sizes does your popcorn come in?

Where can I find nutritional and ingredient information?

Do you have Gluten-Free or Vegan Popcorn?

What is the shelf-life of your popcorn?

Do you offer free samples?

Where are you located?

Can I ship to multiple addresses?

Can I select a future shipping date for my order?

Do you ship to military addresses?

Do you offer gift cards?

Can I include a gift note with my order?

What happens after I place an order?

Can I get a catalog of your products?

Can I place an order over the phone?

I can't checkout. Help!

How do I unsubscribe to your emails?

Do you offer free shipping?

Do you ship to PO Boxes?

How do Shop Pay installments work?

How do I change my default address?

What methods of payment do you accept?

Why are there two charges on my account for the same order?

What are your popcorn tin sizes?

Does city pop offer an affiliate, influencer or referral program?

General Questions

Who can fundraise with City Pop?

How long before I can start fundraising?

How are sales tracked?

How do fundraiser payments work?

Are the funds raised taxable?

When and how are orders shipped?

What products can my fundraiser sell?

City Pop Fundraising

How does the Kernel Perks program work?

How do I earn credit?

How do I use my benefits/rewards points?

When do my rewards expire?

How can I see my rewards balance?

How do I skip or cancel a subscription shipment?

Do I receive a discount if I sign up for a recurring order?

Subscriptions & Recurring Orders

Does City Pop Wholesale?

Does City Pop offer payment terms?

Wholesale

❓Where's my order?

What if I accidentally used a different email address at checkout, do I still get my Rewards?Updated 15 days ago