Need assistance right away? We're here to help! Please give us a moment to respond to your chat, as we're often busy popping and preparing orders. Don’t worry—we’ll see your message and reply as quickly as possible.

Got a question? We're here to assist! The best way to reach us is via this contact card. Since we're busy popping and preparing orders throughout the day, you'll often get a quicker response by using this contact card.

Shop Now

Account Login

About Us

City Pop Customer Care

Get the support you need at City Pop! Our Customer Care page provides easy access to help with orders, shipping, and more. We're here to ensure your satisfaction every step of the way.

Thanks for reaching out! We just wanted to let you know that your order is still in the "popcorn popping" phase and hasn't been packed or shipped yet. We totally get the excitement, and we truly appreciate your patience while we get everything popped to perfection! Our usual processing time is 2 business days (Monday - Friday), but sometimes things can get a little "buttery" with high demand or unexpected delays. We’re working hard to get your order out of the popcorn machine and into your hands as soon as possible.

Once your order is shipped, you’ll receive an email with all the tracking details to follow its journey. In the meantime, if you have any questions or need any help, don’t hesitate to reach out – we’re here to help!

Thanks again for your understanding. We’re excited to get your order to you and hope it’s worth the wait! If you need additional support, please click here.

📦 You can check the latest status of your City Pop order anytime. 🔍 Track your order here: account.citypopdenver.com. All you need is the email address or phone number used at checkout. ⏱️ We do our best to ship all orders within 4 business days of

<div style="font-family: Arial, Helvetica, sans-serif; max-width: 900px; margin: 10px auto; line-height: 1.7; color: #333333;"><div style="background-color: #f4faff; border-radius: 16px; padding: 22px; border: 1px solid #66cbed;"><p style="margin: 0; font-size: 16px;">&#x1F4E6; You can check the latest status of your City Pop order anytime.</p></div><div style="margin-top: 20px; padding: 22px; border-radius: 16px; background: linear-gradient(135deg, #ffffff, #f4faff); border-left: 6px solid #0567e8;"><p style="margin-top: 0; font-size: 16px;">&#x1F50D; <strong>Track your order here:</strong> <a href="https://account.citypopdenver.com" style="color: #0567e8; font-weight: bold; text-decoration: underline;">account.citypopdenver.com</a></p><p>All you need is the <strong>email address</strong> or <strong>phone number</strong> used at checkout.</p></div><div style="margin-top: 20px; padding: 22px; border-radius: 16px; background-color: #fff9e6; border: 2px solid #f8d210;"><p style="margin-top: 0; font-size: 16px;">&#x23F1;&#xFE0F; We do our best to ship all orders within <strong style="color: #0567e8;">4 business days</strong> of receiving your order.</p><p>If you selected a <strong>future ship date</strong>, you&#x2019;ll find that date on your original order confirmation.</p></div><div style="margin-top: 20px; padding: 22px; border-radius: 16px; background-color: #ffffff; border: 2px solid #62eeab;"><p style="margin-top: 0; font-size: 16px;">&#x1F4EC; You&#x2019;ll receive a shipping confirmation email the day your order ships, including your <strong>tracking number</strong>.</p><div style="margin-top: 12px; background-color: #f4faff; padding: 12px; border-radius: 10px; border-left: 5px solid #66cbed;">Didn&#x2019;t get the email? No problem &#x2014; send us a message and we&#x2019;ll resend your tracking info &#x1F44D;</div></div></div>

Get more information

Categories

General Questions

City Pop Fundraising

Kernel Perks Program

Subscriptions & Recurring Orders

Wholesale

Articles

❓Where's my order?

Get support